On Demand Support

On Demand Support

Watch a short video tutorial on how to download, install and use the Hudson Digital OnDemand Player:

If your question is not listed below, please use the form at the bottom of this page.

The following FAQ is for both Windows & Mac

What are the system requirements for Hudson Music’s Video On Demand Player?

Display resolution 1024 x 768 or larger
Reliable broadband internet connection
Quicktime 7
At least 1.5 GHz processor (Intel recommended), 1 GB RAM

Can I enjoy my downloaded programs even if I’m not connected to the internet?

Yes! When you purchase a product, just make sure the entire product downloads. Then, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch any program you wish.

Can I watch my programs on a different computer?

Sure!

Download and install MOD Machine onto your other computer the same way you did before
Launch MOD Machine
Click the “options” button and choose “authorize this computer”
Type in the same email address you used to purchase your courses, then click OK.

After a short pause, the products you have purchased will show up under “My Stuff” and you’ll be able to download them at your convenience.

Am I able to burn videos I’ve purchased to a DVD?

At this time, videos can not be burned to a DVD. Videos are only viewable using the MOD Machine program.

Can I transfer videos I have purchased to my iPod/iPhone/External Hard Drive?

At this time, purchased videos can not be transferred to be played or stored out of the MOD Machine.Videos are only viewable using the MOD Machine program.

What if my hard drive crashes or I buy a new computer?

Unlike a DVD, that can be damaged, lost or stolen, you will never lose your MOD Machine products. Just follow the directions under “Can I watch my programs on a different computer?” above.

I want to delete the videos I have purchase from my computer. How?

To delete a purchased video, Alt-Click (Mac Users: Option-Click) on the title under “My Stuff”. You will be asked you you want to delete the file. Click “Yes” to delete. You will be able to re-download the deleted movie at any time.

Can I watch downloaded programs on my TV?

Sure, as long as your TV accepts HDMI, DVI, VGA or S-video input, and your computer has the matching output! It’s often easiest if you have a laptop, since a desktop computer might not be located close to your TV set. Just connect the output of your latop to the input of your TV. If you are using HDMI, sound is carried as well, if not, instead of listening on your computer speakers you may want to plug a cable with a mini 1/8″ stereo plug into the headphone output of your computer, and the stereo RCA plugs on the other end into aux inputs on your receiver or TV.

I hook my laptop up to our LCD TV and watch courses (as well as episodes of “24″ from Fox) and they look and sound great!

How long does it take to download a course?

It depends on the length of the course and the speed of your internet connection. The great thing about the MOD Machine courses is that they download in “parts” so after enough parts have downloaded you can start watching while the rest of the course downloads in the background. So for most courses you can usually start watching within a few minutes.

When I play videos in my catalog, all I see is a black screen, but I can hear audio. How do I fix this?

Download and install the latest version of the free Quicktime player from Apple’s website here.

I need to free up space on my hard drive. How do I delete purchased videos from my computer?

The following FAQ is for Windows only

When I play videos in my catalog, all I see is a green screen, but I can hear audio. How do I fix this?

Make sure that you have the latest version of the free Quicktime player from Apple’s website here.
Open Quicktime player
Click the Edit menu and select Preferences > Quicktime Preferences
Click the Advanced tab
Under the Video section, uncheck “Enable DirectDraw Acceleration”

Then, relaunch your catalog and everything should be fine!

How do I make the videos play more smoothly in Windows Vista?

Find the catalog shortcut icon on your Desktop
Right-click the shortcut icon and select “Properties”
Click the “Compatibility” tab
Check the “Run this program in compatibility mode for” option
In the menu, select “Windows XP (Service Pack 2)”.

Then, relaunch your catalog and play your course again.

Still Have a Question?

For Tech Support: Please fill out the form below with a short description of your issue, and our tech support will be in touch. Your answer will come soon during business hours, and sometimes nights, weekends and holidays.